Return Policy

ASK QUESTIONS - WE ARE HERE TO HELP

At Recreation Station we have a very experienced and knowledgeable team, and we aim to sell you the perfect gear first time, after all, that's one of the reasons people buy used gear from us rather than from online auction sites where you get no advice and often buy the wrong type of product for your game! From us you get a great price AND great advice! This is something that is not easy to find when buying used sports gear in particular! It's one of the reasons we have become so popular, and we encourage you to ask questions whether you are buying in store or online.

CONSUMER GUARANTEES ACT

Most sellers of used goods online are not bound by the Consumer Guarantees Act, however, as we have a physical store as well as sell online, we are. This means you can shop with confidence, knowing we are held to account by the CGA and will trade fairly and with ethics and will have nothing to do with fake or counterfeit products. If any item, we sell you is not in keeping with its description we will happily offer you a full refund. You must advise us of the defect and return it to us promptly. Do not use the product.

New items are warrantied for manufacturer defects however if the failure has occurred due to misuse or an accident then, of course, this would not be deemed a manufacturing fault.

CHANGE OF MIND

A return for any other reason would be considered a return due to 'change of mind' and the Consumer Guarantees Act does not require that we accept a return for this reason however we are happy to do so as long as the item is in the same condition as when it was purchased. A return of this type will always be for store credit (in order to find something more appropriate) not refund and the customer would be required to pay any shipping costs associated.

RESTOCKING FEE

Many of our items are 'one-off' items and it takes time to put them back into our system and relist them for sale and for this reason we have a small restocking fee on items that have left the store and are then returned due to 'change of mind'. Please see the table below.

Same day	Previous Day – 1 Week	1 Week – 1 Month	One Month +
Value Paid – Less $20 Restocking fee in store credit	Value Paid – Less $35 restocking fee in store credit	Normal Trade-in value + 50% of the difference between purchase price and trade-in value	Normal Trade-in value